Support
Need help with a service request, an assignment, or your account? We are here.
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What we can help with
- Service requests and work orders: Open a ticket from your portal dashboard, or use the form on the Support page after you sign in.
- Signing in and account recovery: Use Forgot password on the sign-in page. If you used Google to register, choose Continue with Google.
- Agencies and agents: Ask your agency about assignments, schedules, attendance and pay. Agent Link does not employ agents.
How to get help
- Email info@accesspatrol.net. You do not need an account to email us.
- Call 443.435.3777.
- The message form below needs a signed-in account. In the app, open a ticket from your portal dashboard.
What support does not do
- Agent Link is not an emergency service. In an emergency, call 911.
- Agent Link is a coordination platform. It is not a party to contracts between an agency and a client.
- Agent Link does not employ security agents directly. Agents are engaged by agencies.
- Agent Link does not guarantee staffing, response times, security outcomes or compliance with any specific standard.
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Support — FAQ
How do I get help with a service request?
You can submit a support message through this page or open a ticket from your portal dashboard.
How do I sign in to my Agent Link account?
Use the Sign In button in the header. If you registered with Google, click Continue with Google.
How do I recover my account if I lose access?
Use the Forgot Password link on the sign-in page or contact support for account recovery assistance.